Works Cited
GUFFEY, Mary E., Kathleen Rhodes, and Patricia Rogin. BUSINESS COMMUNICATION / Process and Product. Scarborough: Nelson Education, 2001.
Simpson College, ed. "Pre-writing Techniques." Simpson College. 21 Sept. 2006. 1 Aug. 2008 <http://www.simpson.edu/hawley/writing/prewriting.html>.
Sparks, Suzanne D. The Manager's Guide To Business Writing. United States: McGraw-Hill, 1999.